sendlane sms 20m ceo 7m arrhalltechcrunch

In this episode, we’re joined by Jimmy Kim from Sendlane to discuss the current state of email marketing and what the future looks like.

We’ll be exploring the advantages of email marketing, its impact on overall sales, the risks of using email marketing and the potential for growth in the future.

Join us as we dive into this complex topic with one of the industry’s most influential players.

What is Email Marketing?

Email marketing is a powerful tool companies and individuals use to reach out to existing customers and potential leads. Working hand in hand with other digital marketing methods, email is an effective way of engaging with your contacts and building lasting relationships.

The ability to quickly reach current contacts and easily acquire new ones via permission-based databases has caused email marketing to become increasingly popular over the years. Businesses of all sizes leverage this great tool for various applications, from lead generation and website sales conversion, to increasing customer loyalty.

Email marketing is one of the most important aspects of any company’s digital strategy. By using tactics like segmentation, automation, testing and personalization it can be used to maximize results from campaigns in new ways not previously possible—it’s no surprise email marketers are highly valued professionals today. With continued investment in this area from both technology providers and brands alike, analyzing data collected will continue being essential for driving valuable customer insights for future decision making. With this ever-growing field having huge potential for any organization looking to extend their outreach, let’s take a closer look at what some powerful possibilities modern email marketers have today via innovative technology solutions on offer.

Benefits of Email Marketing

Email is one of the most effective marketing channels available to businesses today. It allows them to reach a large portion of their customers relatively cheaply. As a result, email marketing has become a staple for businesses looking to grow their customer base and drive sales.

Email marketing campaigns offer numerous advantages for businesses that use them correctly. Some of the benefits include:

– Cost-Effective: Email campaigns are generally more affordable than other forms of advertising, such as television or radio spots, print ads, or even paid search ads. This makes them particularly attractive to businesses with limited resources and need an effective way to reach customers without breaking the bank.

– Measurable: Email marketing provides plenty of tracking data to help you make better decisions about your email campaigns in the future. For example, the data can tell you how many people opened your emails, which emails converted readers into customers, and much more so you can measure the success of each campaign accurately and precisely.

– Reach: Emails can be sent out to both existing customers and potential new ones to spread awareness about your products or services on a large scale quickly and efficiently. Furthermore, emails have global reach since they don’t require geographical targeting like other forms of advertising do.

– Automation: With email automation tools available today, businesses can effectively create highly tailored messages geared towards different segments within their customer base to maximize engagement with each group effectively — with minimal effort required from the business itself.

Current State of Email Marketing

Email Marketing is an effective medium for reaching potential customers and driving engagement. The right strategy can be one of the most powerful tools in a company or marketers’ arsenal.

In this guide we’ll be exploring the current state of email marketing, and what changes and trends we can expect soon.

Email Open Rates

Regarding email marketing, open rates are a key measure of success. Open rate across all industries average about 20-25%, with the best at or above 30%.

Open rates vary by industry, with some higher than others. Technology and software companies have consistently shown the highest open rates, followed by healthcare and personal care. Education, automotive, food and beverage and retail tend to have slightly lower open rates.

sms 20m ceo sendlane 7m arrhalltechcrunch

The most successful email campaigns are planned using user segmentation and tailored content to ensure relevance. The focus should be on creating valuable content that solves a problem faced by people in a specific segment. In addition, content should be crafted around user-defined goals such as educating a customer, driving website visits or increasing revenue per subscriber.

Including personalisation in emails can also help increase engagement significantly. Still, marketers should avoid bombarding customers with too many personalised emails over short periods because it could lead to fatigue among users leading to unsubscribes or spam complaints. Additionally, investing in A/B testing can help identify elements such as subject lines that resonate well with subscribers increasing chances of success for future


Email Engagement

Email engagement has declined in recent years, surpassing 2019’s all-time low. Promotional emails with higher open rates average between 18-25%, with transactional emails reaching 40-50%. When you look at the data, email marketing remains one of the best methods to reach your customers and increase retention.

Privacy regulations such as GDPR and CCPA have drastically reduced the number of email subscribers marketers can reach by targeting their messaging to those who’ve provided consent – directly or through a 3rd party (like double opt-in). This consequently reduces your addressable market, but compliance is paramount in ensuring success in the long term.

One way to help drive higher engagement is leveraging personalization in your messaging – although it requires more effort upfront it pays off through better click rates and conversions. Content should be tailored to each user and individualized with appropriate salutations and dynamic product/service recommendations based on that person’s interests/activity. AI technology also enables marketers to send automated emails at optimal times based on user behavior & preferences gleaned from data analytics tools.

Finally, given the expected growth of mobile email usage in 2020, you must ensure your emails are optimized for mobile devices (e.g., concise copy & snappy loading times) so your users can access content quickly & effortlessly across all major platforms (iOS/Android).

Growth of Email Automation

The use of email automation is rapidly growing in the world of email marketing. Automated emails are recurrent messages sent to prospects or customers at predetermined or controlled points in their customer journey, according to digital marketing website GetResponse. These automated emails include abandonment cart emails, welcome emails, product browse abandonment emails, purchase confirmation emails, etc.

Automation offers many advantages such as increased efficiency, flexibility, and scalability. In addition, needed messages can be sent without manual interim processing or approval. For example, an automated welcome email is sent right after signup with no manual involvement needed. In the long run, automated emails help to facilitate improved customer engagement and build relationships with prospects or customers.

Email automation provides plenty of opportunities for increasing conversion rates, improving user experience and saving business time and resources today – from small brands sending out newsletter campaigns to e-commerce stores targeting a large customer base with personalised messaging content. Aside from automating basic activities such as product advertising services and updating customers about upcoming events or deals, email automation has been proven to be much more than that – capable of customizing messaging further by stimulating customer behavior with personalized campaigns according to preferences or behavioral patterns detected in their past purchases or interactions with the company’s website content.

Interview with Jimmy Kim from Sendlane

Jimmy Kim is the CEO and Co-founder of Sendlane, a successful email marketing platform. Today we will discuss email marketing trends, and the various strategies used today to increase revenue.

Let’s hear what Jimmy has to say about the current state of email marketing and where it’s headed.

Jimmy’s Background

Jimmy Kim is the CEO and founder of Sendlane, a leading technology-driven marketing automation platform. With over a decade of experience in online marketing and email automation, Jimmy combines technical precision with creative innovation to provide marketers with intuitive tools to engage their audience. He earned his Bachelor’s degree in Computer Science from the University of California, San Diego and his MBA from Harvard Business School. Jimmy is passionate about leveraging technology to help marketers increase engagement and conversions.

Through Sendlane, Jimmy has developed comprehensive marketing automation solutions designed to give businesses the flexibility they need to create personalized messages that stand out in their ever-changing digital landscape. Sendlane’s product suite includes dynamic email workflows, dynamic segmentation targeting, automated cart abandonment recovery campaigns, workflow triggers based on customer behavior, advanced analytics tracking and reporting capabilities.

Jimmy’s Perspective on the Current State of Email Marketing

Jimmy Kim has vast experience in email marketing. He is the Co-Founder of Sendlane, a technology and marketing company devoted to helping business owners with their email automation, SMS market, list management, and more. His insights on the current state of email marketing have helped shape how many companies approach their strategies and continue to be incredibly valuable as we look towards what’s next.

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Jimmy’s current perspective on email marketing is that it remains one of the most effective ways for companies to engage with users and remain top-of-mind within a market. As customers rely heavily on digital communication first and foremost, it’s key that businesses invest resources into preventing potential customers from slipping away by sending them relevant content through email marketing campaigns. This can involve anything from segmented newsletters that speak directly to their needs or automated welcome campaigns that set clear expectations for their interactions with your brand. This personalization reinforces a feeling with customers that sticks over time and helps foster long term relationships.

When incorporating personalization into campaigns, Jimmy recommends tailoring promotional messages based upon user actions or data points such as previous purchases or level of engagement. In addition, he stresses the importance of understanding what your customer tends to respond best to and ensuring your message is timely and relevant by providing useful news updates or perspectives on products they could benefit from.

Moving towards more sophisticated options like machine learning algorithms will help teams anticipate user behavior in new levels. In addition, big data insights such as demographics allow you to reach a wider audience effectively without overlooking important specifics related to each target market segmentation. Ultimately, keeping up with new technologies creates new opportunities for companies wanting more detailed analytics tracking tools while setting up A/B testing scenarios can optimize delivery even further via inbox impact scores tracking systems like Return Path.

The Future of Email Marketing with Jimmy Kim from Sendlane

Jimmy Kim, CEO of Sendlane, a marketing automation software for eCommerce businesses, believes that email marketing will continue to thrive as an outlet for business growth and customer loyalty.

According to Kim, one of the biggest challenges facing email marketers today is the ever-changing landscape of technology. As the rules and regulations change, marketers must always be aware of the potential compliance risks and keep up with those changes. In addition, businesses must also pay attention to how consumers interact with emails and ensure they use strategies to keep them engaged and wanting more.

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Kim predicts that artificial intelligence (AI) will become increasingly important in helping marketers create content that resonates with their target audience. AI can also help automate segmentation and personalization so marketers can focus on creating more effective strategies instead of worrying about tedious tasks.

Kim also noted trends such as increased mobile usage, advanced analytics capabilities, integrating emails with other channels like SMS or chatbot features, leveraging social media networks for amplifying campaigns, location-based messaging to drive foot traffic in stores as well as integrating video into emails for deeper engagement between brands and customers.

In conclusion, Kim expressed his faith in email marketing’s continued ability to drive business growth regardless of shifting technology developments in the years ahead. “I’m confident in the staying power of email marketing,” he said.”It’s just a matter of entrepreneurs investing in strategies that work best for their target audiences.”


After a comprehensive conversation between Jimmy Kim and us, it’s time to draw some conclusions. Now that we have gained insight into the current state of email marketing and how it is heading, we can look at the overall summary of the situation.

In this section, we will be diving deep into our final thoughts about the current and future state of email marketing.

Summary of the Interview

In the interview, Scott Gould shed some light on the current state of email marketing and where it’s headed. From his perspective, modern email marketers should focus on offering personalized experiences, optimizing their emails for mobile devices and ensuring their messages are targeted to the right audience.

He also indicated that getting into receivers’ inboxes is becoming more difficult with the increasing number of spam filters and other technologies. As a result, marketers must ensure their reputation is spotless and find new tactics to build successful relationships with their users.

Finally, Scott emphasized that brands must combine email marketing with other channels like social media or search engine optimization (SEO) to stay ahead of the competition. A multi-channel approach is needed for marketers to remain relevant in today’s open web environment.

Takeaways from the Interview

Interviews with a cross-section of email professionals provided valuable insights into the current state of email marketing and some of the challenges facing this form of digital advertising. From these conversations, a few key takeaways can be identified which underscore the importance for companies to understand the purpose and pitfalls of this increasingly popular medium.

First and foremost, because email is one of many communication channels, advertisers should strive to make their messages as targeted and pertinent as possible by utilizing various segments and personalization tools. This helps ensure recipients are more likely to find value in an advertiser’s message, thereby driving greater open rates and ROI. It’s also essential for marketers to seek out opportunities for A/B testing so that they can determine what type of subject lines, images, copy length and other elements are likely to grab their readers’ attention.

Second, it is paramount that advertisers use email oversight processes to remain compliant with GDPR while protecting their brands from potential malicious actors who could damage reputation through unsavory delivery methods or tactics. Additionally, companies need to stay up-to-date on relevant industry trends. Hence, they know where the channel is going regarding technology improvements (such as AI/machine learning) that may help reduce spam levels while providing customers a better overall email experience.

Finally, given email’s cost efficiency advantage over other marketing channels like direct mail or television ads, advertisers should recognize that budget constraints need not stand in the way when launching campaigns. Rather than pouring money into expensive upfront investments before seeing results or setting aside funds for costly software integrations on an ongoing basis, those involved with email efforts can typically use existing resources wisely — setting aside just enough cash each month to optimize delivery costs related to delivery speed or deliverability metrics — while focusing instead on crafting compelling messages which will ultimately give marketers upstream returns on investment over time.

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