UbiSoft Apologises For Assassin’s Creed: Unity With Free DLC’s

We all know what a debacle Assassin’s Creed: Unity is. Being filled with technical glitches, rogue AI and a generally rushed finish it was almost immediately recognised and attacked by fans once it released.

Anyone can explain away the reasons for the problems in techno jargon but the reality is much simpler. Much like Batman: Arkham Origins, Unity was married to a release date and the developers could never get the game ready in time. It happens in film all the time, most notably check out the hellish work that Alien 3 caused, so why should games be any different? The problem is, when you send a half-assed effort out into an established franchise, you short change your audience. And short change them Assassin’s Creed: Unity did.

All games need to be beta tested, quality assured and rigorously put through their paces before they hit the shelves and therein lies the biggest opportunity for developers. I know it all costs money to make games, but why not let the fans be your testers? Why not let them be a part of your creative process and join you on the journey to delivery? I’d wager you could even charge a  small fee to have them beta test and give feedback to offset to slowdown in production. Anyway…

The games creator, UbiSoft, has issued this statement via their website from CEO Ubisoft Montreal and Toronto – Yannis Mallat:

The launch of Assassin’s Creed Unity was a highly-anticipated moment for me and for our development teams around the world who dedicated a tremendous amount of energy, passion and skill to the game’s creation. For us, it was the culmination of years of work on new technologies, the development of multiple innovations — including an all-new game engine — and an evolution of the Assassin’s Creed franchise’s core pillars. More importantly, we know that it was a highly-anticipated moment for many of you as well, as you looked forward to taking part in the first truly next generation Assassin’s
Creed game.
Unfortunately, at launch, the overall quality of the game was diminished by bugs and unexpected technical issues. I want to sincerely apologize on behalf of Ubisoft and the entire Assassin’s Creed team. These problems took away from your enjoyment of the game, and kept many of you from experiencing the game at its fullest potential.

We’ve been working hard to fix the problems players are reporting, and the patches we have released so far have resolved many of them. Today, we’re releasing our third patch, which fixes a variety of specific issues related to the game’s stability and performance, matchmaking and connectivity, gameplay and menus. You can find the release notes on that patch here: Patch 3 Notes

To show our appreciation for your continued support, we’re making the upcoming Assassin’s Creed Unity Dead Kings DLC free for everyone. For Season Pass holders, we will also offer the choice of one additional game from a selection of Ubisoft titles for free. More details on the offer for Season Pass holders can be found here: AC Unity FAQ

In addition to the latest patch and this offer, we are committed to delivering further fixes for other issues you’ve raised. In the meantime, please keep your feedback coming – it has been both humbling and incredibly helpful as we continue working hard to improve the overall quality of the game. We are hopeful that with these forthcoming updates, everyone will be able to truly enjoy their Assassin’s Creed Unity experience. 

We will continue striving to make Assassin’s Creed one of the most ambitious and innovative franchises on the market, and we thank you for your continued loyalty and support.

Yannis Mallat
CEO, Ubisoft Montreal & Toronto